Job Description

Administration - Interviewer, Ins Risk
Lees Summit MO 64063
3months Shift/Time Zone: 7am-4pm cst (8 candidates)

8am-5pm cst (8 candidates)

9am-6pm cst (9 candidates)
Summary:
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education :

• HS diploma or equivalent
• Additional Job Details: Please review shifts carefully and include your candidates' shift preferences (1. as in most preferable to 3. least preferable)
• Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
• Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Production based and revenue generating call center

Job Tags

Shift work,

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