Job Description
Administration - Interviewer, Ins Risk
Lees Summit MO 64063
3months Shift/Time Zone:
7am-4pm cst (8 candidates)
8am-5pm cst (8 candidates)
9am-6pm cst (9 candidates)
Summary: The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Duties and responsibilities: - Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collection during the interview for quality assurance purposes.
- Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and request of clients, staff and management in a professional and expedited manner.
- Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.
Education :
- HS diploma or equivalent
- Additional Job Details: Please review shifts carefully and include your candidates' shift preferences (1. as in most preferable to 3. least preferable)
- Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
- Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
- Production based and revenue generating call center
Job Tags
Shift work,