Job Description
Job Description
Job Title: Language Interpreter – Cantonese/Vietnamese/Tagalog
Department: Customer Support / Language Services
Location: 5177 Richmond Ave. Suite. 300, Houston, TX 77056
Job Type: Full-time
Pay: $22-$30 per hour
Shift: Monday through Friday(CST working hours)
Reporting To: Call Center Manager
Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Vietnamese/Tagalog and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities:
- Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
- Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
- Accurately relay information without adding, omitting, or distorting the meaning.
- Handle confidential and sensitive information with discretion and professionalism.
- Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
- Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
- Adhere to call handling metrics , quality benchmarks, and compliance requirements.
- Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
- Fluency in Cantonese/Vietnamese/Tagalog and Second Language – English spoken
- Minimum 1-2 years of experience in an international call center , preferably dealing with U.S. customers .
- Prior experience in language interpretation is highly preferred.
- Excellent listening, retention, and note-taking skills .
- Strong interpersonal and communication skills , with the ability to maintain a professional tone.
- Ability to work in a fast-paced , high-pressure environment.
- Basic understanding of cultural sensitivities and appropriate communication etiquette.
- Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Educational Qualifications:
- Bachelor's degree in any discipline.
Think global. Think BIG.
Visit us:
Linkedin: -language- solutions/mycompany/
Job Tags
Hourly pay, Full time, Monday to Friday, Shift work,