Chat Customer Representative - Remote Job at Feed My People Food Bank, San Jose, CA

ZUZOYW1ZeVVkWld2Tkx2L3hvSTBKT1NmR2c9PQ==
  • Feed My People Food Bank
  • San Jose, CA

Job Description

About the job Chat Customer Representative - Remote


We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving

Qualifications:
  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.

    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training

    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.

    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

Job Tags

Remote work, Weekend work,

Similar Jobs

The Baer Group

SAP Record to Report Manager (17269) Job at The Baer Group

 ...Job Description Baer is looking for SAP Record to Report Manager for a Contract-to-Hire role located in Lawrenceville, GA Title: SAP Record to Report Manager Location: Hybrid Lawrenceville, GA (4 days/week on site and 1 day remote - local required) Duration... 

Solutions³ LLC

Lab Manager III Job at Solutions³ LLC

 ...Title: Lab Manager III Description: Solutions LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing... 

Adecco

Warehouse and Logistics Associate Job at Adecco

 ...Adecco is assisting a local client recruiting for a Warehouse and Logistics Associate in Malvern, PA! ~ Pay: $24.00 - $25.00 per hour Schedule/Hours: Monday - Friday 9am - 5:30pm Location: Malvern, PA Temp to hire Weekly paycheck Responsibilities... 

Sysco

Warehouse Order Selector Job at Sysco

IMMEDIATELY HIRING Warehouse Order Selectors up to $78,000/year **NO EXPERIENCE REQUIRED**Hiring immediatelyEarn up to $78K/per year...  ...temperatures (cooler and/or freezer). Work on your feet for 10 12 hours daily. Preferred Requirements1 year experience... 

WizeHire

Luxury Real Estate Listings & Operations Coordinator Job at WizeHire

 ...A luxury real estate team in San Diego is seeking a Listing & Operations Coordinator to support their operations. This in-office position involves managing the entire listing process, coordinating with vendors, and ensuring high standards in client communication. The ideal...