Job Description
Key Responsibilities:
- Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments.
- Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication.
- Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding.
- Accurately document call outcomes, patient information, and screening results in the internal database.
- Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria.
- Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions
- Use scripts and protocols to ensure consistency and compliance in patient communications.
- Escalate complex cases or questions to clinical staff or management as needed.
- Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance.
- Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness.
- Represent client professionally in every interaction, promoting trust and positive engagement with diverse patient populations.
Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Location: In-office Monday - Thursday; work-from-home Fridays after training completion
Preferred Qualifications:
- Prior experience in a call center, or customer serviced based role
- Excellent verbal communication, listening, and interpersonal skills
- Comfort working in a high-volume phone-based environment
- Strong attention to detail and accurate data entry skills
- Empathy, patience, and the ability to work with individuals from various backgrounds
Job Tags
Work at office, Work from home, Monday to Friday,