Key Responsibilities:

Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments.
Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication.
Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding.
Accurately document call outcomes, patient information, and screening results in the internal database.
Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria.
Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions
Use scripts and protocols to ensure consistency and compliance in patient communications.
Escalate complex cases or questions to clinical staff or management as needed.
Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance.
Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness.
Represent client professionally in every interaction, promoting trust and positive engagement with diverse patient populations.

Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Location: In-office Monday - Thursday; work-from-home Fridays after training completion

Preferred Qualifications:

Prior experience in a call center, or customer serviced based role
Excellent verbal communication, listening, and interpersonal skills
Comfort working in a high-volume phone-based environment
Strong attention to detail and accurate data entry skills
Empathy, patience, and the ability to work with individuals from various backgrounds

Work at office, Work from home, Monday to Friday,