Company: Brooks Services
Employment Type: Full-Time/Part-Time (Remote)
Brooks Services is seeking a dependable and customer-focused Customer Service Representative to join our remote support team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service across multiple communication channels. The ideal candidate is professional, articulate, and able to work independently.
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products, services, and company policies
Resolve customer issues quickly and professionally
Document and update customer records in our CRM system
Follow up on pending issues to ensure customer satisfaction
Escalate complex or urgent matters to the appropriate department
Maintain a positive, courteous, and professional tone at all times
Meet performance metrics, including response times and quality standards
High school diploma or equivalent
Previous customer service experience preferred
Strong verbal and written communication skills
Ability to multitask and manage multiple customer interactions
Good problem-solving skills and attention to detail
Comfortable using computers, online tools, and CRM systems
Ability to work remotely with reliable internet access
Team-oriented, patient, and emotionally intelligent
100% remote position
Competitive hourly pay
Flexible scheduling options
Paid training
Growth opportunities within Brooks Services
Supportive virtual team environment
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