Job Description

Job Description

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\n \n \n General information\n \n\n

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\n Job Posting Title\n

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\n Customer Service Representative - Bilingual Spanish, Healthcare\n

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\n Date\n

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\n Wednesday, October 22, 2025\n

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\n City\n

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\n Phoenix\n

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\n State\n

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\n AZ\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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\n \n \n Description & Requirements\n \n\n

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Youtube Video

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Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available

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Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

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Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

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Make a Difference and Empower People to Navigate Healthcare with Confidence

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Are you bilingual and passionate about helping others? Maximus is looking for  Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

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You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

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Pay & Benefits

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We provide a competitive package designed to support your success both inside and outside work:

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• Competitive Compensation: 

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  • $19.16/hr base pay + 10% shift differential
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  • $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals*
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• Company-paid medical coverage
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• Invest in your ongoing education and development
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• 401(k) with company match
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• Paid time off, sick leave & 11 paid holidays
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• Employee Assistance Program (EAP), wellness resources, and employee discount programs
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• Flexible schedules that meet your lifestyle
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• A supportive environment with career development and promotional opportunities 
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• No cold calls, sales, or collections involved!
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*Eligibility requirements apply, ask your recruiter for more details

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Essential Duties and Responsibilities:

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• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

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• Calls are basic and routine.

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• Uses computerized system for tracking, information gathering, and/or troubleshooting.

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• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

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• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

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\n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties\n

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\n Minimum Requirements\n

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• High School diploma or equivalent with 6 months of customer service experience.

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• Must be fluent in English and specified secondary language.

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\n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties\n

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Job Tags

Full time, Flexible hours, Shift work, Afternoon shift,

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