Job Description

Social Media Community Manager

We are seeking a passionate and customer-focused Social Media Community Manager to support our client's customers, shape their experiences, and turn feedback into growth opportunities. The successful candidate will serve as a vital link between their brand and the community, managing reviews, engagement, and communications across multiple channels with clarity, empathy, and precision.

Responsibilities:

• Collaborate with teams to write, plan, and schedule content across social media platforms.
• Ensure consistent representation of our brand voice in all communications.
• Manage presence on social networking sites such as X, TikTok, and YouTube.
• Plan and execute community outreach efforts.
• Organize fan engagement and acquisition promotions, including sweepstakes and contests.
• Partner with Customer Service to address customer concerns and moderate user-generated content.
• Develop, test, and refine best practices for engaging with customers and building our brand on social networks.
• Analyze key metrics and create weekly performance reports.
• Maintain a deep understanding of social networks, customer insights, and emerging social media trends.
• Advocate for social media within the broader organization.
• Establish partnerships with subject matter experts and social media stakeholders to create content for distribution.

Essential Skills:

• 1-2 years of community management experience.
• Bachelor's degree required.
• Thorough understanding of social media and community management best practices.
• Excellent written and oral communication skills.
• Ability to adapt to changes and produce results in a fast-paced environment.
• Strong bias for action and effective prioritization skills.

Additional Skills & Qualifications:

• Experience running online promotions such as sweepstakes and contests.
• 1-2 years of experience managing a social media presence or online community.
• Experience engaging large communities of 1 million members or more.
• Experience with TikTok, X, or YouTube advertising.
• Strong copywriting abilities and sound editorial judgment.
• Ability to use quantitative data to drive editorial and marketing decisions.
• Strong influence management skills to work with business and technology teams.

Work Environment:

This role operates in a dynamic and fast-paced environment, utilizing social media platforms and tools to engage with a large community. The ideal candidate should be comfortable with ambiguity and flexible in responding to changes. Strong communication and organizational skills are essential, as is the ability to work collaboratively with diverse teams.

Job Type & Location:

This is a Contract position based out of San Francisco, California but can also be fully remote.

Pay and Benefits:

The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in San Francisco, CA.

Application Deadline:

This position is anticipated to close on Nov 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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