Job Description

POSITION SUMMARY

The Telecom Analyst supports the company's telecom vendor management, billing review, and regulatory compliance activities. Working under the direction of senior team members, this role helps review and process invoices across more than a dozen telecom providers, tracks and reports any billing discrepancies such as charges for disconnected circuits, assists with weekly termination reviews, and files or follows up on billing disputes. The analyst also processes specialized industry invoices and maintains organized records of new vendor orders and contracts submitted by internal teams. In the regulatory and tax compliance area, this position provides administrative and data support to leadership and external tax vendors.

Responsibilities include helping gather information for federal and state filings, submitting required data such as FCC Form 477, monitoring regulatory updates, assisting with verification of vendor tax and surcharge accuracy, and supporting leadership during annual processes like 1099 preparation, tax escrow reviews, and audit requests. The analyst is also responsible for keeping internal systems updated with current circuit details, terms, and disconnect information. They collaborate with vendor support teams to troubleshoot billing issues and help identify system improvements based on database insights.

In addition, this role provides general operational assistance to leadership as needed. This is a detail-oriented support position ideal for someone who is organized, thorough, and able to manage recurring processes in a structured environment. The individual needs to be highly motivated, dependable, and have a desire to "take ownership" of their duties to help the Company grow and succeed. The ideal candidate will possess a strong work ethic with an ambition to advance, the ability to learn and adapt, and a willingness to perform non-routine duties when needed. Two to five years of experience in Telecom / Business Analyst or a related area is desired.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Handle, review, and process all invoices from 14+ telecom vendors, including multiple accounts per vendor.
• Track down instances where disconnected customer circuits are still being billed by vendors and follow up internally to ensure disconnects are properly submitted.
• Meet weekly to review termination questions.
• File and track billing disputes with telecom vendors.
• Process special bills (USAC, Interstate TRS fund, etc.).
• File all new vendor orders or contracts signed by sales, marketing, and operations.
• Main contact for vendor processing taxes, FCC filings, and state/local regulatory forms, tax escrow, and annual FUSF/state tax forms.
• Direct contact with FCC and tax agencies when required.
• Monitor Telecom Tax Regulation site on regular interval and update leadership.
• Ensure FUSF forms are filed yearly and verify telecom bills for overcharges.
• Provide 477 data to tax vendors twice yearly for FCC filings.
• Work with leadership in January to provide specific prior-year W-9 forms to tax accountants.
• Process and audit monthly tax escrow payment requests from vendors; notify leadership and send monthly files.
• Handle special tax audit information or circuit cost comparison requests from leadership.
• Keep database updated with new circuit terms, dates, and terminations.
• Collaborate with vendor staff to debug issues and request changes or fixes.
• Use database suggestions to improve product functionality for internal and external users.
• Handle special requests from leadership as needed.
• Perform administrative functions, such as reviewing or writing reports, and overseeing purchasing of materials or services.
• Identify opportunities for improvement and make constructive suggestions for change; manage the process of innovative change effectively.
• Participate in development opportunities including training.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• At least two years of prior telecom and/or business analyst experience in a service-provider environment.
• Pleasant and confident demeanor when dealing with colleagues and clients.
• Strong communication skills, including the ability to read, write, and speak English.
• Efficient and well organized.
• Proficiency with reporting tools (i.e. Microsoft Excel).
• Ability to communicate difficult/sensitive information tactfully.
• Ability to reliably work an assigned schedule on-site at the Company's corporate office each day.

PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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