Job Description

Hello,


Greetings!!!


This is Abhishek from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Telecom Engineer (Cisco)- L3


Location: Bethpage, NY or Plano, TX ( Onsite)


Duration: Fulltime

JOB DESCRIPTION :


Skills Desired:
• 6-12 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
• Proficiency with Cisco CUCM and Cisco Voice Gateways.
• Experience with Cisco CVP and Finesse agent desktop.
• Ability to analyze logs and troubleshoot issues across the full contact center stack.
• Experience in supporting enterprise-level, high-availability telephony environments.

• Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud).
• Knowledge of CRM integration and REST API-based call flow enhancements.
• Cisco certifications such as CCNP Collaboration or UCCE Specialist.
• Experience with CUIC reporting, Live Data, and real-time dashboards.

Roles and Responsibilities:
• Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
• Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
• Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
• Support and maintain Cisco Voice Gateways (CUBE, SIP).
• Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
• Participate in solution design, capacity planning, testing, deployment, and upgrades.
• Document system configurations, call flows, and technical procedures in line with enterprise standards.

If you are interested, please send me your updated resume ASAP with below details :


Full Name:


Current Location/Zip:


Contact Number:


E-Mail Id:


Alternate Email Id:


Visa/Work Permit Status:


Current Rate/Salary:


Expected Base Salary:


Notice Period/Availability to Start:


Skype ID:


Willingness to relocate to job location:


Any Relocation Concern (family/house/weather):


Current/Previous Employer Name:


Preferred Interview timings (Specify Time zone):


Any other job opportunity in process & at which stage:


Overall Experience Summary:


LinkedIn URL:


Looking forward for your response..

Thanks and Regards,


Abhishek Singh


Jconnect Infotech Inc.


168 Barclay Center Ste. 347,


Cherry Hill, NJ 08034


Contact: 856-770-2379


Email: abhi.k@jconnectinc.com

Job Tags

Full time, Immediate start, Relocation,

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