Job Description
Job Description
Job Title: Customer Service Representative (Adhesives)
Pay Rate: $25 to 32/Hr
Duration: 12 Months
Location: Rocky Hill, CT (Hybrid - 1 Day Onsite, 4 Days Remote in a Week after initial training; usually Tuesdays are onsite)
Shift: 8 AM to 5 PM Eastern time
Note: The role will be hybrid with AT LEAST one day in the Rocky Hill office per week ( usually Tuesdays, but this can vary per week). Some weeks more days in the office may be required, or a specific day may be required .
Our client is a global industrial and consumer products manufacturer.
We are looking for a Technical Service Representative (Adhesives).
- This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesive products and solutions through our technical helpline.
- Responsible for providing timely support for technical inquiries via phone , email , and web chat.
- Need to visualize mechanical situations and work with customers to determine the best products to use while identifying potential leads.
- This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
- Expected to be available for on-site technical training as needed.
Qualifications:
- Bachelor’s Degree in a technical field or College Degree in Trades.
- Technical or mechanical aptitude/Hands-on experience preferred.
- Strong oral and written communication skills are essential.
- Strong customer-related communication and interpersonal skills are necessary.
- Proficient at navigating Microsoft Office and web-based programs.
- Good home internet connection.
- French language is an asset.
Job Tags
Work at office, Remote work, Shift work,